Terms and Conditions

These Terms and Conditions apply to the Sorted! website, product information, brand content, customer support information, and any other consumer information provided by Cromwell Polythene Limited, trading as Sorted!.

Please read these terms carefully before using our website or contacting us about Sorted! products.

Business Information

Sorted! is a trading name of Cromwell Polythene Limited.

Registered office:

Cromwell Polythene Limited
1 Glentrool Avenue
Sherburn in Elmet
North Yorkshire
LS25 6RE
United Kingdom

Company number: 02230104

VAT number: GB763972194

Contact email: Info@cromwellpolythene.co.uk

In these terms, we, us, and our refer to Cromwell Polythene Limited, trading as Sorted!. You and your refer to the person using our website, viewing our product information, or contacting us about Sorted! products.

Our Role

Cromwell Polythene Limited, trading as Sorted!, is the brand owner and supplier of Sorted! products.

Sorted! products are sold to consumers through supermarkets, retailers, and other retail partners.

We do not sell Sorted! products directly to consumers through this website.

When you buy a Sorted! product from a supermarket, shop, retail website, or other retailer, your purchase contract is with that retailer. It is not with Cromwell Polythene Limited, trading as Sorted!.

Retailer Terms Apply

The retailer selling the product is responsible for the retail sale.

The retailer’s own terms and conditions apply to matters including:

Product price.
Payment.
Stock availability.
Retailer promotions.
Loyalty card offers.
Receipts and proof of purchase.
Delivery or collection, where applicable.
Returns, refunds, and exchanges.
Store policies and customer service procedures.

You should contact the retailer directly if your query relates to a purchase, payment, receipt, refund, exchange, return, missing order, delivery, or collection.

No Pricing on This Website

We do not list retail prices for Sorted! products on this website.

Any price you see in a supermarket, shop, retail website, delivery app, marketplace, or promotional material is set and controlled by the relevant retailer.

We are not directly responsible for retailer pricing, price changes, promotions, discounts, loyalty offers, multi buy offers, stock levels, or retailer pricing errors.

Product Information

We take reasonable care to ensure that product information on our website, packaging, and other materials is accurate and up to date.

Product information may include descriptions, sizes, quantities, materials, use instructions, warnings, disposal guidance, recycling guidance, compostability guidance, images, icons, and other supporting information.

Product images are for illustrative purposes only. Packaging, colours, design details, symbols, and presentation may vary.

You should always read the product packaging, instructions, warnings, and any information supplied with the product before use.

If there is any difference between website information and the information printed on the product packaging, the information on the packaging should be followed.

Product Range

Sorted! products may include household waste liners, kitchen bin liners, food waste liners, and related

waste management products.

Food waste liners are intended for use with suitable food waste caddies and should be used in accordance

with the instructions and warnings shown on the packaging.

Kitchen bin liners are intended for everyday household waste and should be used in accordance with the instructions and warnings shown on the packaging.

Products should only be used for their stated purpose.

Packaging Information

Important product information may be shown on the product packaging.

This may include:

Bag size.
Bin or caddy size suitability.
Material information.
Compostability information.
Recycled content information.
Recycling guidance.
Disposal guidance.
Safety warnings.
Barcode and batch information.
Certification marks or compliance information.

You should keep or refer to the packaging where you need product instructions, warnings, or supporting information.

Product Availability

Sorted! products may not be available in every supermarket, store, region, or online retail channel.

Product availability is controlled by the relevant retailer and may vary by store, location, season, promotion, and stock level.

We do not guarantee that any product shown on our website will be available from a particular retailer at a particular time.

Returns, Refunds, and Exchanges

If you wish to return, exchange, or request a refund for a Sorted! product, you should contact the retailer from whom you bought the product.

You may be asked by the retailer to provide proof of purchase, such as a receipt, order confirmation, or payment record.

We may provide product information or support where appropriate, but we do not process retailer refunds, retailer exchanges, or retailer returns unless we have expressly agreed to do so in writing.

Nothing in these terms affects your statutory rights.

Faulty or Damaged Products

If you believe a Sorted! product is faulty, damaged, unsafe, not as described, or not fit for its intended purpose, please contact the retailer from whom you purchased it.

You may also contact us so that we can review the product issue and support any necessary investigation.

When contacting us, please provide:

The product name.
The retailer where the product was purchased.
The date of purchase.
A photograph of the product and packaging.
The barcode.
The batch code or other product identification code, where available.
A description of the issue.
Your contact details.

We may use this information to investigate the matter, improve product quality, and respond appropriately.

Product Use and Safety

Sorted! products should only be used for their intended purpose and in accordance with the instructions, warnings, and guidance provided on the product packaging.

You are responsible for checking that a product is suitable for your intended use before using it.

You must not misuse, alter, repack, relabel, refill, copy, or tamper with Sorted! products.

To avoid the risk of suffocation, keep bags and packaging away from babies, young children, pets, and vulnerable persons.

Do not use products for food storage unless the packaging clearly states that they are suitable for that purpose.

Do not overfill bags or liners.

Wrap sharp objects and glass securely before disposal to reduce the risk of tearing or injury.

Compostable and Recycling Information

Some Sorted! products may include compostable materials, recycled plastic, recyclable packaging, or other environmental features.

Any such information will be stated on the relevant product packaging.

Compostable products should only be disposed of in accordance with the guidance shown on the packaging and the rules of your local authority, waste collector, supermarket, retailer, or composting facility.

Recycling and disposal options may vary by location. You are responsible for following local recycling and waste disposal guidance.

No Resale or Commercial Representation

Sorted! products are made available to consumers through authorised retailers.

You must not represent yourself as an authorised seller, distributor, agent, or representative of Sorted! or Cromwell Polythene Limited unless we have given you written permission.

You must not use our brand, product images, logos, descriptions, packaging, or marketing materials to create the impression that you are connected with, endorsed by, or authorised by Sorted! or Cromwell Polythene Limited.

Intellectual Property

All content on our website and in our brand materials belongs to Cromwell Polythene Limited, trading as Sorted!, or is used by us with permission.

This includes text, images, logos, trade names, product names, graphics, packaging designs, icons, videos, documents, layouts, and other brand assets.

You must not copy, reproduce, modify, publish, distribute, sell, or use our content without our prior written permission.

Website Use

You may use our website for personal and lawful purposes only.

You must not misuse our website by introducing viruses or harmful code, attempting unauthorised access, interfering with website performance, copying content without permission, or using the website in a way that may damage our reputation, systems, or services.

We may suspend, withdraw, or restrict access to the website at any time for maintenance, security, updates, or operational reasons.

Third Party Websites and Retailer Links

Our website may include links to retailer websites, supermarket websites, social media pages, or other third party websites.

These links are provided for convenience only.

We are not responsible for the content, availability, accuracy, policies, pricing, stock information, payment process, delivery process, or customer service of any third party website.

You should read the terms and privacy policy of any third party website before using it or making a purchase.

Promotions and Competitions

From time to time, Sorted! may run promotions, competitions, prize draws, giveaways, or campaigns.

Any such activity will be subject to its own promotional terms, which will be made available at the time.

Retailer promotions are controlled by the relevant retailer and are subject to the retailer’s own terms.

Customer Reviews and User Content

If you submit a review, comment, image, message, or other content to us, you confirm that it is accurate, lawful, and does not infringe the rights of any third party.

You give us permission to use, reproduce, edit, publish, and display that content for customer service, product improvement, marketing, and brand communication purposes, unless you tell us otherwise in writing.

We may remove or refuse to publish any content that we consider inappropriate, misleading, offensive, unlawful, or harmful to our brand or others.

Privacy

We will handle your personal information in accordance with our Privacy Notice.

Our Privacy Notice explains what personal information we collect, how we use it, how long we keep it, and your rights.

If you contact us about a product issue, we may use the information you provide to investigate the issue, respond to you, support product quality, meet legal obligations, and maintain appropriate records.

Limitation of Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

We are not responsible for:

Retailer pricing decisions.
Retailer stock availability.
Retailer promotions.
Retailer refunds, exchanges, or returns.
Retailer delivery or collection services.
Losses caused by misuse of the product.
Losses caused by failure to follow product instructions or warnings.
Business losses, loss of profit, loss of revenue, loss of goodwill, or loss of opportunity.

Nothing in these terms affects your statutory rights or any rights you may have against the retailer from whom you purchased the product.

Changes to These Terms

We may update these terms from time to time.

The latest version will be available on our website.

By continuing to use our website after the terms have been updated, you agree to the updated terms.

Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales.

You and we agree that the courts of England and Wales will have jurisdiction over any dispute arising from or relating to these terms, except where mandatory consumer protection laws provide otherwise.

If you have a question about Sorted!, our website, our product information, or a product issue, please contact us at:

Email: Info@cromwellpolythene.co.uk

Postal address:
Cromwell Polythene Limited
1 Glentrool Avenue
Sherburn in Elmet
North Yorkshire
LS25 6RE
United Kingdom

If your query relates to a purchase, payment, refund, exchange, delivery, or return, please contact the retailer from whom you bought the product.